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In December alone, 256 appointments were not attended. The breakdown of these are below. 

Blood Tests:
76 appointments - 13.5 hours
Flu / Vaccination Clinics:
29 appointments - 1.8 hours
GP face to face appointments or urgent appointment that were requested and had no reponse after they had been called on multiple occasions:
43 appointments - 8.5 Hours
Nurse Appointments or Long term condition reviews:
108 appointments - 26 hours
Specialist Reviews:
3 appointments - 1 hour

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list. 


Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Extended Access

In addition to our own extended hours services all Chesterfield Practices are part of a new extended access scheme - The Chesterfield Hub.

The Chesterfield Hub runs from two surgery sites - one being Avenue House Surgery. Details regarding these appointments are available from the reception team - please call the surgery to book them.

The Chesterfield Hub clinic times are 18:30 – 20:00 Monday to Friday and 08:00 – 12:00 at weekends.

Please CLICK HERE for more details.

Teaching and Training - Avenue House Surgery

We are a 'Training Practice' which means we often have doctors placed in surgery who are working under supervision of the GPs.

Sometimes during training video equipment may be used to record the actual consultation. Patient permission should always be given before recording can take place and if you refuse your wishes will be respected. Your decision will have no bearing on future care.

The Practice is also involved in placements for students. We have visiting Medical, Nursing, Physician Associate and Pharmacist students. The students will 'shadow' various members of the surgery team and your consent may be asked for them to be present during your consultation. We will respect your privacy and wishes if you prefer the students not to be present.

Some of the final year medical students also see patients. The medical student would normally see a patient for 20 minutes and take a history from the patient. Then a GP would join them for a further 10 minute appointment for the 'consultation'.  If you are happy to be more involved in the teaching of medical students in this way or as part of a panel of 'expert patients' please let one of the team know.