Appointments

Configure Appointment Details

Non-urgent advice: Important Update - Changes to our appointments - October 2025

Important Update: Changes to our appointment system

From 1 October 2025, the Government has changed the contracts for all GP surgeries in England.

What’s Changing?

This means we must now offer routine access to request medical care from 8:00am to 6:30pm, Monday to Friday.

You will now be able to make a request for routine medical care: 

    • 📞 By phone
    • 🏥 Face-to-face at reception
    • 💻 Online (e.g., Accurx) during these times

Why Are We Telling You This?

Like many other surgeries, we do not support or agree with these changes, but we do not have any choice.


Unfortunately, GP practices have not received any extra funding or staff to help deliver this extra access. Like many other surgeries across the country, we're concerned about how these changes impact on patient safety and our ability to provide the best care possible.


What Might Change for You?

Because of the new rules, there may be times when:

  • You may wait longer to see a GP
  • We may suggest self-care for minor problems
  • We might direct you to another service (such as a pharmacy, walk-in centre, NHS 111) if it’s not safe for you to wait.

About Waiting Lists

We’ve always tried to avoid waiting lists, but these changes may make that more difficult, and we may be left with no other choice. We understand this may be frustrating if we get to that.

We have no control over these changes. Please do not take frustrations out on our team, and instead please feed this back to the Derby and Derbyshire ICB or your local MP, who are best placed to hear your views and take action.


Our Commitment

We will still triage all requests for an urgent or routine appointment. We will continue to do everything we can to care for you safely and efficiently. Submitting a request for an appointment does not automatically mean you may receive a medical appointment as there may be another suitable service funded to deal with your medical problem.


How You Can Help

  • Consider if you need a GP appointment or if another local service might help
  • Use pharmacies, opticians, dentists, or NHS 111 for advice when appropriate

Thank you for your patience, kindness, and understanding as we adjust to these national changes.

— The Inspire Health Partnership and our teams

Non-urgent advice: Pharmacy First

Pharmacies can now offer the Pharmacy First service, giving advice and, if needed, NHS medicines to treat seven (or more) common health conditions without needing a GP appointment.

Inspire Health will re-direct you to this service if your appointment requests are for any of the seven common health conditions listed.

Contact your pharmacy for this free service in the first instance with any of the following coditions:

Sinusitis / Sore Throat / Earache / Infected Insect Bite / Impetigo / Shingles / Urine Infection 

 

Non-urgent advice: Total Triage Appointment System

All requests for GP / Advanced practioner appointments are triaged by a senior GP. 

You can do this by using the 'I have a health problem' section using the link below. 

(Nurse and other appointments are still available by calling the surgery or booking online using the SystmOnline/Airmid/NHS app)

Please note that Inspire Health is a multi-site practice having surgeries at both Avenue House Surgery and Hasland Medical Centre. Dependant on availability and the clinical need, you may be requested and required to attend either surgery location. Please speak with a member of our administration team should you have any queries regarding this. 

 
 
 
 
 
 
 
 
 
Appointment

Appointments

 
 

Evening, Weekend And Early Morning Appointments

Inspire Health and practices within the Chesterfield and Dronfield PCN have joined up to create morning, evening and weekend access to many types of appointments on weekdays as early as 7am and as late as 8pm and also on weekends. 

Inspire Health and practices within Chesterfield and Dronfield PCN have joined up to create morning, evening and weekend access to many types of appointments on weekdays, as early as 7am and as late as 8pm, and also on weekends.

Avenue House Surgery has appointments available on Tuesday and Wednesday evenings and Saturdays. Please specify when requesting an appointment if you would like us to check morning, evening and weekend appointments. 

The clinician you see may be from another practice but will be able to see your notes and add the information to your regular practice - providing you give us consent to do so. 

If you need to cancel a 'HUB' appointment and the surgery is closed please call 01246 957 549 and follow the instructions. This number is operational: Weekdays from 6pm.

 
 
 

What options can I access without needing a GP or out of hours?

When the service reaches capacity there are alternative services for some medical issues. 

 
 

Why Have I Not Been Given An Appointment With A GP?

Advanced Clinical Practitioners (ACP), Paramedic Practitioners (PP) and Physician Associates (PA) are all highly trained clinicians and are part of NHS England's long-term plan to increase the number of additional healthcare professionals, which gives GPs more time to focus on complex patient needs

While traditionally, patients would see a GP for all issues, this is no longer the case, these roles increase capacity and access for our patients and give our GPs valuable time to focus on patients with complex medical needs.

 

 
 
 
 

.

 

Systmonline

Systmonline APP

The Systmonline app lets you order repeat prescriptions and view your GP medical record. You can also track your appointments. 

Download the Systmonline App on Apple App Store

Download the Systmonline App on Google Play Store

 
 
 
 
 
 
 
 

.

 

Home Visits

If you require a home visit, please contact the practice by telephone from 8am. 

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. You can also be visited at home by a community nurse if you are referred by your GP.

Please follow this link to contact Community & District Nursing

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please follow this link for more information from Family Health Services

 
 

Teaching and Training

Inspire Health is a 'Training Practice' which means we often have doctors placed in our surgery who are working under supervision of the GPs.

Sometimes during training video equipment may be used to record the actual consultation. Patient permission should always be given before recording can take place and if you refuse your wishes will be respected. Your decision will have no bearing on future care.

The Practice is also involved in placements for students. We have visiting Medical, Nursing, Physician Associate and Pharmacist students. The students will 'shadow' various members of the surgery team and your consent may be asked for them to be present during your consultation. We will respect your privacy and wishes if you prefer the students not to be present.

Some of the final year medical students also see patients. The medical student would normally see a patient for 20 minutes and take a history from the patient. Then a GP would join them for a further 10 minute appointment for the 'consultation'.  If you are happy to be more involved in the teaching of medical students in this way or as part of a panel of 'expert patients' please let one of the team know.

 
 

Page last reviewed: 22 October 2025
Page created: 21 June 2024