Inspire Health and practices within the Chesterfield and Dronfield PCN have joined up to create morning, evening and weekend access to many types of appointments on weekdays as early as 7am and as late as 8pm and also on weekends. 

Inspire Health and practices within Chesterfield and Dronfield PCN have joined up to create morning, evening and weekend access to many types of appointments on weekdays, as early as 7am and as late as 8pm, and also on weekends.

Avenue House Surgery has appointments available on Tuesday and Wednesday evenings and Saturdays. Please specify when requesting an appointment if you would like us to check morning, evening and weekend appointments. 

The clinician you see may be from another practice but will be able to see your notes and add the information to your regular practice - providing you give us consent to do so. 

If you need to cancel a 'HUB' appointment and the surgery is closed please call 01246 957 549 and follow the instructions. This number is operational: Weekdays from 6pm.

• If you feel you have a problem which you feel requires urgent on the day medical attention, please complete the Medical Request Form from 8am until capacity is reached – if this is deemed an inappropriate request by the Triaging GP you will be asked to resubmit as a routine request.
• If you have a routine medical request which does not require urgent on the day medical attention, please complete the Medical Request Form from 5pm until capacity is reached.
• Your request will be triaged by a Senior GP who will allocate you an appropriate appointment and ask the Triaging team to inform you - this maybe a telephone call or face to face appointment with an appropriate clinician (this may not be a GP) alternatively you may be advised about a service more appropriate for your need.
• Confirmation of this will either be a telephone call or text message from our Triaging team.
• If an appointment has been made for you at an inappropriate time, please contact the surgery and this will be rearranged as per Triaging GP instruction - please be aware if you require an urgent same day appointment, we have very limited availability therefore may not be able to accommodate a specific request for a time or location.

You are able to use the online Admin Query form as an alternative to contacting the Surgery by telephone or in person for the following:

• To order a repeat prescription please use the Medicines Order Line where possible 01246 588860 / www.derbyshiremol.nhs.uk if you are unable to use this service you can use the Admin Query form to request a repeat prescription.
• Medication review appointments - please specify dates or times you are unavailable.
• Sick notes.
• Request a nurse appointment: please specify dates or times you are unavailable, your preferred site/nurse (if applicable) and what the nurse appointment is for i.e.: ' Please book a Smear test as I have received a reminder'.
• Cancel an appointment (please do not use to cancel same day appointments).
• Queries about a referral or report.
• Requesting test results.
• Request for electronic blood pressure reading form.
• Change of address or contact details.
• Any other general queries not listed.

The admin team will aim to respond to these queries within 48 hours, please do not submit a medical request using the Admin Query form option.

When the service reaches capacity there are alternative services for some medical issues. 

Advanced Clinical Practitioners (ACP), Paramedic Practitioners (PP) and Physician Associates (PA) are all highly trained clinicians and are part of NHS England's long-term plan to increase the number of additional healthcare professionals, which gives GPs more time to focus on complex patient needs

While traditionally, patients would see a GP for all issues, this is no longer the case, these roles increase capacity and access for our patients and give our GPs valuable time to focus on patients with complex medical needs.

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If you require a home visit, please contact the practice by telephone from 8am. 

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Inspire Health is a 'Training Practice' which means we often have doctors placed in our surgery who are working under supervision of the GPs.

Sometimes during training video equipment may be used to record the actual consultation. Patient permission should always be given before recording can take place and if you refuse your wishes will be respected. Your decision will have no bearing on future care.

The Practice is also involved in placements for students. We have visiting Medical, Nursing, Physician Associate and Pharmacist students. The students will 'shadow' various members of the surgery team and your consent may be asked for them to be present during your consultation. We will respect your privacy and wishes if you prefer the students not to be present.

Some of the final year medical students also see patients. The medical student would normally see a patient for 20 minutes and take a history from the patient. Then a GP would join them for a further 10 minute appointment for the 'consultation'.  If you are happy to be more involved in the teaching of medical students in this way or as part of a panel of 'expert patients' please let one of the team know.